Contact Us
If you have a customer service enquiry, feedback, or a general question, we’re here to help!
To assist you quickly, please include:
- A description of the situation
- Photos, if applicable
- Your order number, if your enquiry is about an online order
📧 Email: mysupport@hallmark.com
📞 Phone: 1800 729 999 (Available Monday to Friday, 9 AM – 5 PM)
🚫 Please note: Customer Service is closed on Victorian Public Holidays.
Alternatively, you can also use the form below to reach out to us.
We look forward to assisting you!
Retail & Online Partnerships
Do you own a retail or online store and want to stock Hallmark products? We'd love to hear from you!
📧 Email us at: mysupport@hallmark.com
Media Enquiries
If you are not a media representative, please contact our Customer Care team at 📞 1800 729 999.
For all sponsorship queries, please direct your enquiry to our Customer Care team.
For media requests, product information, or access to photography and images, please contact:
📧 Lyndal Matthews (Product & Marketing Director)
📩 Email: lyndal.matthews@hallmark.com
Office Address
Hallmark Australia & New Zealand
10 Caribbean Drive
Scoresby, VIC 3179
