Contact Us
We're Here to Help
Whether you have a question about your order, need help with a return, or want to know more about our products, our Customer Care team is ready to help.
At Hallmark Australia, we've been helping Australians connect with loved ones for over 70 years and that includes making sure every experience with us is as easy and joyful as possible.
If you have a customer service enquiry, feedback, or a general question, we’re here to help!
To assist you quickly, please include:
- A description of the situation
- Photos, if applicable
- Your order number, if your enquiry is about an online order
📧 Email: consumercare@hallmark.com.au
📞 Phone: 1800 729 999 (Available Monday to Friday, 9 AM – 5 PM)
🚫 Please note: Customer Service is closed on Victorian Public Holidays.
Alternatively, you can also use the form below to reach out to us.