Hallmark Australia is not currently able to process returns for items purchased online. If you received an item that was faulty or was damaged during shipping, please contact

Hallmark Australia reserves the right to limit or suspend its refund policy in circumstances of excessive use, abuse, or suspected fraud.

For more information please refer to our terms of use.

Processing Time

We process all returns within 5 business days of them being received.

You will receive an email with the details and outcome of your processed return.


If you would like to make an exchange of a product purchased from Hallmark Australia, please email with the details of your requested exchange.

Faulty Items

Hallmark have strict quality control procedures in place. Every product that leaves our warehouse is individually checked and signed off before being shipped.

Please contact customer service via email within 5 days of receiving your product if you believe it to have a manufacturing fault and we will treat this at the highest of priority.


Refunds will be provided if an item is assessed and deemed to be damaged or faulty. Please contact the Hallmark Australia Customer Care Team via email, to be approved for a refund for damaged or faulty products.

Australia Post - Lost | Stolen Packages

Hallmark Australia cannot accept responsibility for items that are lost or damaged when being returned to us. Hallmark Australia are happy to assist with any questions, but please direct all enquiries to Australia Post.

When returning any items to hallmark Australia, we highly recommend customers keep a copy of their tracking number. If we do not receive a return or receive a return damaged, we are not required to provide compensation.

Discount Codes

Please note that only one discount or credit code can be used per order.

If while placing an order you forget to use the code, we are unable to refund or credit the difference to amend this.

Discount codes cannot be honoured outside of their given time-frame.

Need more information?

Please Visit our terms of use page for further details.