We know you may have some questions about making an order with us, so to make things easy for you we’ve pulled together a list of questions and answers we think will help. If you have a question that’s not covered here, you can email our friendly team at
Please see below for the standard shipping time you can expect for each state:
• Weekend delivery is not available
• International shipping is not available
Covid-19 Delivery delays
Delivery delays may be experienced. Post Offices remain open and deliveries continue, but delays may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes.
We post all orders via Australia Post standard mail. Please note that due to COVID-19, despite best efforts some Australia Post services may be disrupted.
If you haven't received your order three days after the estimated Australia Post delivery time, please contact our friendly Customer Care team for support by emailing: email@example.com
We understand you may need to change something in your order from time to time due to mistake or change of mind, however we’re not always able to amend your order. Please contact our friendly Customer Care team firstname.lastname@example.org and they will be able to assist.
Please contact our friendly Customer Care team at email@example.com
for support updating the delivery address. This can only be done prior to the order being shipped.
We may not be able to cancel your order if we’ve already started to process it. If you contact our Customer Care team at firstname.lastname@example.org they will be able to let you know if it’s possible.
Unfortunately, it’s not possible to change an order once it’s been made. You would need to complete another order.
If you’ve set up an account, you can find your order number on your order history page. If you don’t have an account, your order number also appears on your confirmation email.
If you have a voucher or a discount code you can apply this once you get to the checkout.
Check out our Delivery & Returns page for a full rundown on our policy.
We deliver to all valid addresses within Australia.
You can find out more about delivery on our Delivery & Returns page.
We accept standard credit cards, VISA, and Mastercard.
You don’t need to set up an account to place an order, as you have the option to check out as a guest. However, we recommend creating an account to allow you to easily keep track of your orders and so we can make you aware of any of the great new product or offers we might have available.
Unfortunately, it’s not possible to make an order by phone, however it’s super easy to make orders through our website. If you do have any issues placing your order online, please get in touch with our friendly Customer Care team via email at email@example.com.
If you have any questions, queries or comments, head over to our Contact Us page to find how you can get in touch.
From time to time there will be slight variations in colour specifications and colours may appear slightly different to physical product. This is dependent on individual monitor or screen settings. If you have any concerns with the products you have received, please get in touch with our friendly Customer Care team via email at firstname.lastname@example.org
Yes absolutely, just click on the “join” button top of page and sign up following the prompts.
In future you just need to follow the login prompt to sign into your account for a faster check out experience!
Select the login button on the top left of screen and follow the prompts to reset password
Login to your account to view prior orders and select view addresses to change your primary information for delivery.
Unfortunately, not all Hallmark Australia products will be available on the website. Please get in touch with our Hallmark customer care team via email at email@example.com and they can direct you to where you can buy the specific item you are after.
We are committed to protecting the health, safety and wellbeing of our colleagues, as well as maintaining our highest levels of service for our customers and consumers. We continue to monitor the impact of the pandemic alongside government guidance and advice to understand what this means to our colleagues, customers and consumers.